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Storing Your Products
Because we use only the finest and gentlest natural ingredients, we suggest you use our products within 6 months after opening them for the best results possible. Avoid exposing the products to extreme heat, cold or temperature changes. Please read carefully our product leaflet and follow the instructions set out
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Product Safety
We adhere to the most rigorous standards for product safety so that our customers can purchase and use our products with complete confidence. Please note that all BUTA’I products hold a certificate of free sale from the Israeli Ministry of Health and are BDIH-certified
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Customer Registry
Registering with our website allows you to keep a record of your purchases (simply click ‘Order History’ to view past purchases), and saves time on future purchases. We invite you to join our customer registry to learn about new products, special promotions and more.
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Sending BUTA’I Products as a Gift
We happily offer gift wrapping at no cost. To have your products gift wrapped, simply click on the "gift wrap" icon located on the order review page, at the beginning of the checkout process. Please note that on gift purchases, we will not send a paper invoice with your shipment
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Returns and Exchanges
Should you wish to return a product, please send us the unopened item within 21 days to this address for a full refund (not including delivery charges): BUTA’I by Marine Cosmetics POB 3105 Business Park North 38900 Caesarea Israel Make sure to include the original sales receipt with your returned item as well as your name, address, order ID number and reason for return/exchange. Please note that we cannot offer exchanges or refunds on any opened or used products and that delivery fee will not be refunded. This does affect your statutory rights.
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Checking or Changing the Status of Your Order
If you want to check the status or your order, please mail us at: info@butaicosmetics.com If you need to change or cancel an order you have already placed, please call us at +972-4-9111600 or email us at: info@butaicosmetics.com as soon as possible
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Shipping Details
Generally, our carrier, UPS, delivers within two business days. Note that deliveries are not made Saturday or Sunday. We ship to addresses world-wide, but cannot ship to PO boxes.
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Processing Your Order
We process orders Sunday to Thursday and aim to ship your order as quickly as possible. However, if you wish your order to go out on the same day it is placed, please make sure to complete your order before 12pm (Monday-Thursday). Standard orders are processed on the day of receipt, Note that orders placed on Fridays, Saturdays and holidays will be processed on the following business day. BUTA’I business hours are Sunday to Thursday; 9:00 - 15:00, Israel time
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Payment options
We accept American Express, Mastercard and Visa. In the event your card is declined, we will inform you and request a new card. Upon checkout a confirmation e-mail will be sent to you giving you information about how to track your order from our web site.
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How to order
Online: www.butaicosmetics.com. By phone: +972-4-9111600 By fax: +972-4-6373747 Please note we do not accept checks
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